Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at mario@distributionko.com. Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding a return, you can contact us at mario@distributionko.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom-made products (such as special orders or personalized items)
  • Personal care products (such as beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at mario@distributionko.com.